Request Help

If your question is not answered in the FAQs, please use the “Online Course Support” option, which will open in a new window. Email responses will occur 7 days a week, 24 hours a day. Chat and Phone support is Monday-Friday, 9:00 a.m.-9:00 p.m. EDT.

Important: The Online Course Support option is only available for technical support for paid-for courses within Billy Graham Online Training ( All of our courses are evangelism courses, please be considerate and provide the specific course name. If you do not give us the correct course name it will take longer to resolve any issue.

  • Back to the Basics
  • ReIgnite = ReIgnite
  • SHICOD = Sharing Hope in Crisis On-Demand
  • SHICST = Sharing Hope in Crisis Student Training
  • The Lost Secrets of Powerful Lives

Purchased School of Evangelism after November 6, 2020.

The following courses have officially expired and we cannot provide support for them any longer:

  • SHIC = Sharing Hope in Crisis
  • School of Evangelism Online (Course 1: Preparation, Course 2: Proclamation, Course 3: Power, and Course 4: Preservation)

Warning: If you are a Rapid Response Team Chaplain and need assistance with the Chaplain Deployment Orientation, please do NOT use Online Course Support. They cannot help you. Please email and add “Need Orientation assistance” in the subject line.