If you previously answered no, then evaluate whether your problem is matching the criteria or Caps Lock button.
- If you think it is the criteria, you need to use the forgotten password option because you would not be allowed to create a password that did not match the criteria.
- If Caps Lock button then click log in and you can try again, making sure it is off.
Please note, five or more unsuccessfully logins in a row will lock your account for security reasons. You will need to wait 30 minutes before trying again.