As of November 6, 2020, School of Evangelism Online has been moved to a new platform. We can no longer support the courses purchased before that date. You can help identify which course you purchased by looking at the URL where you log in.
If the URL is soe.billygraham.org, like the image below you must use the Support option from that site. It is a different platform run by a different organization.
If the URL is the same as this request help page, training.billygrahamonlinetraining.org then please understand we cannot give you more time. If you have questions you can contact us via email@example.com.